Terms of website use

This page (together with our disclaimer, and privacy policy tells you the terms on which you may make use of our website klbsurgeries.webgp.com (“Website”), whether as a guest or a registered user. Please read these terms of use carefully before you start to use the Website. By using the Website, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using the Website.

INFORMATION ABOUT US

The Website is operated by eConsult Health Limited, registered in England and Wales with registered number 7628675 and whose registered office is at Nightingale House, 46-48 East Street, Epsom, Surrey KT17 1HQ (“we” or “us”).

ACCESSING THE WEBSITE

Access to the Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the materials we provide on the Website without notice (see below). We will not be liable if for any reason the Website is unavailable at any time or for any period.

Use of our online consultations is only permitted within the UK.

You are responsible for making all arrangements necessary for you to have access to our site.

From time to time, we may restrict access to some parts of the Website.


If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

You are responsible for making all arrangements necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these terms, and that they comply with them.

PROHIBITED USES

You may use the Website only for lawful purposes. You may not use the Website:

You also agree:

INTERACTIVE SERVICES

We may from time to time provide interactive services on the Website, including, without limitation: chat rooms; bulletin boards; videos; video consultations; and online communities (each an “Interactive Service”).



Where we do provide any Interactive Service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).

We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on the Website, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any Interactive Service we provide on the Website, and we expressly exclude our liability for any loss or damage arising from the use of any Interactive Service by a user in contravention of our Content Standards set out below, whether the service is moderated or not.



The use of any of our Interactive Services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an Interactive Service that it is important that they communicate with their children about their safety online, as moderation is not foolproof. Minors who are using any interactive service should be made aware of the potential risks to them.

Where we do moderate an Interactive Service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

CONTENT STANDARDS

These Content Standards apply to any and all material which you contribute to the Website
(“Contributions”), and to any Interactive Services associated with it.

You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any Contribution as well as to its whole.

Contributions must be: accurate (where they state facts); be genuinely held (where they state opinions); and comply with applicable law in the UK and in any country from which they are posted.

Contributions must not: contain any material which is defamatory of any person; contain any material which is obscene, offensive, hateful or inflammatory; promote sexually explicit material; promote violence; promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age; infringe any copyright, database right or trade mark of any other person; be likely to deceive any person; be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence; promote any illegal activity; be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety; be likely to harass, upset, embarrass, alarm or annoy any other person; be used to impersonate any person, or to misrepresent your identity or affiliation with any person; give the impression that they emanate from us, if this is not the case; advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse; or misguide any users with incorrect clinical information.

SUSPENSION AND TERMINATION

We will determine, in our discretion, whether there has been a breach of these terms of use through your use of the Website. When a breach has occurred, we may take such action as we deem appropriate. 



Failure to comply with these terms of use constitutes a material breach of these terms of use upon which you are permitted to use the Website, and may result in our taking all or any of the following actions: immediate, temporary or permanent withdrawal of your right to use the Website; immediate, temporary or permanent removal of any posting or material uploaded by you to the Website; issue of a warning to you; legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach; further legal action against you; and/or disclosure of such information to law enforcement authorities as we reasonably feel is necessary.



We exclude liability for actions taken in response to breaches of these terms of use. The responses described above are not exhaustive, and we may take any other action we reasonably deem appropriate.

INTELLECTUAL PROPERTY RIGHTS

We are the owner or the licensee of all intellectual property rights in the Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.



You may print off one copy, and may download extracts, of any page(s) from the Website for 

your personal reference and you may draw the attention of others within your organisation to material posted on the Website.



You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. 


Our status (and that of any identified contributors) as the authors of material on the Website must always be acknowledged. You must not use any part of the materials on the Website for commercial purposes without obtaining a licence to do so from us or our licensors.



If you print off, copy or download any part of the Website in breach of these terms of use, your right to use the Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

RELIANCE ON INFORMATION POSTED

The content on the Website is provided for general information only. It is not intended to amount to advice on which you should rely. You must consult your GP or other medical adviser to obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the Website.

THE WEBSITE CHANGES REGULARLY

We may update the Website from time to time, and may change the content at any time. If the need arises, we may suspend access to the Website, or close it indefinitely. Any of the material on the Website may be out of date at any given time, and we are under no obligation to update such material. We do not guarantee that the Website, or any content on it, will be free from errors or omissions.

OUR LIABILITY

Please refer to our disclaimer.



Information about you and your visits to the Website: we process information about you in accordance with our privacy policy. By using the Website, you consent to such processing and you warrant that all data provided by you is accurate.

UPLOADING MATERIAL TO THE WEBSITE

Whenever you make use of a feature that allows you to upload material to the Website, or to make contact with other users of the Website, you must comply with the Content Standards set out above. You warrant that any such Contribution does comply with those standards, and you indemnify us for any breach of that warranty. 


Any material you upload to the Website will be considered non-confidential and non- proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to the Website constitutes a violation of their intellectual property rights, or of their right to privacy.



We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of the Website. 



We have the right to remove any material or posting you make on the Website if, in our opinion, such material does not comply with the Content Standards set out above.

VIRUSES, HACKING AND OTHER OFFENCES

We do not guarantee that the Website will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access the Website. You should use your own virus protection software.

You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Website, the server on which the Website is stored or any server, computer or database connected to the Website. You must not attack the Website via a denial-of-service attack or a distributed denial-of service attack.



By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.



Please refer to our disclaimer for the limitations of our liability.

LINKING TO THE WEBSITE

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. 


You must not establish a link from any website that is not owned by you.





The Website must not be framed on any other site, nor may you create a link to any part of the Website other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the Content Standards set out above. 


If you wish to make any use of material on the Website other than that set out above, please address your request to the local surgery.

LINKS FROM THE WEBSITE

Where the Website contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may
arise from your use of them.

Please refer to our disclaimer for the limitations of our liability.

JURISDICTION AND APPLICABLE LAW

The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to the Website although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. 


These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

TRADE MARKS

“webGP” is a UK registered trade mark of eConsult Health Limited.

VARIATIONS

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on the Website.

YOUR CONCERNS

If you have any concerns about material which appears on the Website, please contact your GP or other medical adviser.

Thank you for visiting the Website.